Who

WHO IS AVIAgrafix?

Hello, I'm Patrick Olave, an airline enthusiast from childhood, and an illustrator and owner of AVIAgrafix.

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I began AVIAgrafix in 2015 as a casual side project of my creative business Studio Dusk aiming to create highly accurate and detailed prints of airliners for enthusiasts, aviation professionals, collectors, and historians.

I create, process and oversee everything, from the initial idea through to handing the packaged items to our local post office in Panania, all of which I do with passion, professionalism and pride.

MY ILLUSTRATION PROCESS
I draw all aircraft from scratch to match real aircraft and liveries. An aircraft profile can take a couple of months to create, and a complex livery can take up to 1 month to complete, including adjustments and colour matching.

I follow a meticulous process that often includes hundreds of hours of research, trawling through manuals, books and periodicals, tens of thousands of photographs, diagrams, plans, some of which is available online. I participate in forums and refer to museums. I estimate that over 60% of my work is research. To create my illustrations I primarily rely on two Adobe products, Illustrator and Photoshop.

PRE-DIGITAL ERA CHALLENGES
A lot of my subject matter is from a pre-digital era, therefore clear, crisp imagery of aircraft is not as readily available as they are for current generation aircraft, as well, many airlines only existed for a very short period, therefore finding any photographs is often very difficult, especially those that predate the common use of the www.

PATRICK'S STORY
I was born in Santiago, Chile, watching aircraft such as C46, DC-3, DC-6, HS748, SE210, 707, 727 and DC-8 on short finals to the now closed Los Cerrillos airport.

We then moved to Sydney, where every day the skies are filled with eye-candy. By the time I was a teenager I'd travelled on DC-6, DC-8, DC-9, DC-10, 707, 727, 737, 747, 767, PA-31, F27, F28, A300, EMB-110, and on LADECO, LAN-Chile, QANTAS, Pan Am, Air New Zealand, NAC, Ansett, TAA, UTA, Air New South Wales, East-West Airlines, Hazelton Airlines, Masling, Air Great Lakes, and a few others.

Mum would buy me project books where I would draw airliner profiles and apply the colourful 70s and 80s liveries, or fantasy ones, and I'd also send my friends marketing brochures, creating everything by hand, including the envelopes. Dad would take me to Sydney airport, along the perimeter fence extending out to Botany Bay, and we'd sit there for hours just looking at the planes as they taxied by after landing, or on their way for a smokey, noisy, smelly departure.

I've worked in the airline industry, and also graphic design encompassing web design, freelance illustration and exhibiting art work. I set up my first online presence, a web design and graphic design business in 1998, and in 2003 my first online airline gallery focusing on recording the illustrated history of Chilean airlines, to showcase my love of airlines and to assist airline historians, hobbyists and enthusiasts. I suspended this in 2015, and I still receive emails from hobbyists, enthusiasts and historians asking when that will return. Soon I hope.

In 2015 I started trading as AVIAgrafix creating aircraft profile prints on commission, and formally registered the name 3 years later, and we continue to grow.

I hope you find something for yourself or someone you know, or maybe you'll find some eye-candy that will rekindle nice memories.

Cheers!
PatrickC

CONTACT US

POSTAL ADDRESS

PO Box 341
Panania
NSW 2213
AUSTRALIA

AVIAgrafix Social

Chill

AVIAgrafix CHILL ZONES

Shep's Mound, Sydney Airport

Bankstown Airport

PAPER

Paper

Our A3+ range is printed on:

Gold Fibre Gloss (310gsm / 430micron) ~ a beautiful soft / pearl like gentle gloss surface,100% Cotton Rag archival paper ~ long life, beautiful, highest quality image.

A3+ size paper ("Super A3") ~ sheets are approximately 27.95% larger than A3 paper

What is 100% cotton Archival/Museum grade paper?
Cotton paper has been used for archiving purposes throughout history because it will last longer and hold up better under standard handling than paper made from wood pulp. With reasonable care you can expect one year of resisting deterioration for every 1% of cotton fibre contained in a sheet.

Cotton Rag paper is the choice for collectors and archiving services.

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Our Panoramic range is printed on:

Smooth Pearl (251gsm / 265micron) ~ beautiful soft / pearl like gentle gloss surface.

Smooth Pearl paper is the choice of professionals.

PACKING

This is how we pack and send your prints:

- We use padding to stop the print sliding around when being transported
- Prints are protected with acid-free tissue
- Prints are rolled with the printed side out to prevent the printed area from rubbing on itself
- An additional layer of protection is added around the rolled and protected print

The protected prints are then placed and shipped in:

- Strong custom made mailing tubes with 4.5mm thick walls
- Sealed at the ends with strong end caps that are secured with additional taping

Packing

FRAMING

We are unable to offer this service at this time.

Framing

Returns

RETURNS AND EXCHANGES

At AVIAgrafix you have 28 days from the date of your purchase to return your goods for a full refund or exchange.

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REFUNDS

We will issue a refund:

~~ If you are dissatisfied with your order ~~

What you need to do:
a) Please notify us within 7 days of receiving your order at contact@AVIAgrafix.com
b) Items must be returned undamaged.
* You are responsible for paying your own shipping costs for returning your goods.
* Shipping costs for the return of goods you are dissatisfied with are non-refundable.

You should consider:
* Trackable shipping service or purchasing shipping insurance.
* We do not guarantee that we will receive your returned goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods.

We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted.

LATE REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank ~ There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@AVIAgrafix.com.

Returns must be sent to:

AVIAgrafix
PO Box 341
Panania
NSW 2213
Australia

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EXCHANGES

We will exchange goods:
~~ In the very unlikely event that your goods have been damaged during shipment ~~
* Damaged goods will be exchanged with the same item you originally purchased.

What you need to do:
a) Please notify us within 7 days of receiving your order at contact@aviagrafix.com.
b) Damaged goods must be returned.
* You are responsible for paying your own shipping costs for returning your goods.
* Shipping costs for the return of damaged goods may or may not qualify for a refund after assessment.

You should consider:
* Trackable shipping service or purchasing shipping insurance.
* We do not guarantee that we will receive your returned goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods.

You will then receive a confirmation email with tracking details for the replacement.

Returns must be sent to:

AVIAgrafix
PO Box 138
Georges Hall
NSW 2198
Australia

17% MULTI DISCOUNT

To qualify for the 17% Discount:

- You must purchase a minimum of two (2) of our qualifying products on this website in one single transaction.
- The total order attracts a 17% discount.
- The discounts are first shown in the cart.
- The discount is automatically applied at checkout.
- This discount can be used a maximum of once per order.
- A maximum of six (6) items can be purchased per order.
  
  Current Products that qualify:
  "BIG"
  "Panoramic"
  "any5Combo"
  
  Current Products that do not qualify:
  "StickerToon"
  "Postcards"

- Payment for your order can only be a single transaction.
- Purchases will be posted as a single shipment to 1 address only.
- Negotiations will not be entered into these rules.
- AVIAgrafix reserves the right to amend the discount offered at any time without any prior notice.
- AVIAgrafix reserves the right to amend these rules without any prior notice.
- AVIAgrafix reserves the right to discontinue this promotion without any prior notice.
- AVIAgrafix reserves the right to cancel an order or purchase without any prior notice. In such cases a full refund will immediately be processed.
  
  21% DISCOUNT (discontinued)

To qualify for the 21% Cashback! rebate on Big, Panoramic and any5combo:

You must complete the following process in full:

Go to the AVIAgrafix Facebook page ~ https://www.facebook.com/aviagrafix
You are required to "Like" or "Follow" the AVIAgrafix Facebook page ~ https://www.facebook.com/aviagrafix
You are required to "Love" the current "Like Love Share" post.
You are required to "Share" the current "Like Love Share" post with your Facebook friends and any aviation related Facebook groups that permit such posts.
You are required to purchase a minimum of two (2) of our prints from this website in one single transaction.
If you "unLike" or "unFollow" our Facebook page prior to your rebate being processed you will not qualify for the 21% Cashback!rebate.
If you "unLove" our current "Like Love Share" post you will not qualify for the 21% Cashback!rebate.
If you skip or miss any of the steps you will not qualify for the 21% Cashback!rebate.
You may re-start the process from the start if you skipped or missed a step ~ this will allow you to qualify for the 21% Cashback!rebate.

Current Products that qualify:
This promotion is now discontinued
Payment for your order can only be a single transaction.
Purchases will be posted as a single shipment to 1 address only.
Your 21% rebate of the total price of your qualifying purchase will be processed 7 business daysafteryou have completed allthe above required steps.
Negotiations will not be entered into these rules.
AVIAgrafix reserves the right to amend the rebate offered at any time without any prior notice.
AVIAgrafix reserves the right to amend these rules without any prior notice.
AVIAgrafix reserves the right to discontinue this promotion without any prior notice.
AVIAgrafix reserves the right to cancel an order or purchase without any prior notice. In such cases a full refund will immediately be processed.

17%

21% Discount

PERSONALISED PRINTS

Personalisation of our prints is available as listed below.
Please allow approximately 14 days for PERSONALISED prints.

Please contact us with your custom requirements via the form below.
You must confirm:
1 - Which print you would like personalised.

2 - Which custom type you require (see below).

3 - The print size you require (A3+ or Panoramic)

Please refer to the PERSONALISED PRINT GUIDELINES + RULES below.

PERSONALISED PRINT GUIDELINES + RULES

All communication and requests for custom and personalised work is maintained confidential.

* Price of customised print may be greater than advertised above based on complexity of work. Aviagrafix always contacts customers prior to commencement of work if price adjustment is required.

ESTABLISHMENT STAGE
* Once customer has provided requirements (including personal images when required), a draft copy will be available on

our site for private viewing by the customer.

COMMENCEMENT OF WORK
* Work will formally commence on the custom/personalised print once the customer has accepted and agreed the drafted

and quoted work, and full payment has been received from the customer.

PAYMENT
* Payment can be made by the customer via the offered methods on our website once the customer has received from us

an email with a link to a secure page on our website.

INSCRIPTIONS PROVIDED BY CUSTOMERS
* Customer is responsible for content and grammar of inscription provided.
* Can be in any language ~ if not in English the customer must advise in which language the inscription is in.
* Inscription content will not be accepted if it is deemed by aviagrafix as unlawful, harmful, threatening, abusive, menacing,

harassing, tortious, defamatory, vulgar, pornographic, illegal, stalking, libelous, obscene, offensive, objectionable, political, invasive of another’s privacy or publicity rights, hateful, or discriminative towards race, ethnicity, gender or sex.

PERSONAL IMAGES
* Images can be shoulders and above, or full height.
* Images provided by the client are destroyed as soon as print is completed.

COMPLETED CUSTOM PRINTS
* Customised prints may be displayed on the aviagrafix website as examples of prior work.
* Aviagrafix may contact the customer & advise them as such prior to displaying the print.
* Any personalised images (face & identifying marks), data & inscriptions are blurred or pixelated to a point of nil recognition prior to uploading complying with full privacy requirements.
* Personalised prints are not available for sale to the general public thereafter.

COMMISSION WORK

For commission work please contact us via this form.

All communication and requests for commission work is maintained confidential.

Custom Type

Additional Fee

Custom 1

1 - Addition of personalised *inscription in the area between the aircraft

& airline titles.

2 - Remainder of the print is retained as per the default product.

Custom 2

1 - Addition of personalised *inscription.

2 - Default print inscription can be retained, removed or replaced with

inscription provided by customer.
3 - Airline titles can be retained, moved or removed.
4 - Blue background and clouds are retained or removed.
5 - Aircraft specifics can be retained or removed.
6 - Remainder of print is retained as per the default product.

$10

$25

Custom 3

1 - Addition of one (1) *personal image.

2 - Addition of personalised *inscription.

3 - Default print inscription can be retained, removed or replaced with

inscription provided by customer.
4 - Airline titles can be retained, moved or removed.
5 - Blue background and clouds are retained or removed.
6 - Aircraft specifics can be retained or removed.
7 - Remainder of print is retained as per the default product.

$40

Custom 4

1 - Addition of two (2) *personal images.

2 - Addition of personalised *inscription.

3 - Default print inscription can be retained, removed or replaced with

$55

Personalised

COPYRIGHT

All Materials, Content and functionality on this Website, including design, artworks, illustrations, text, images, graphics, logos, icons, files, the selection and arrangement thereof, are protected by copyright, trademark and intellectual property laws, and belong exclusively to Patrick Olave, unless they are logos and trademarks depicting the subjects in our artwork and illustrations, such as airlines, manufacturers, and third party service providers, such as financial service providers, providers of payment facilities, and social network service providers, in which case they are property of their respective owners, of which these intellectual property rights are protected by Australian and international laws.

All trademarks are the property of their respective owners and may be registered in certain parts of the world.

Materials on this Website may not be copied, adapted, reproduced, distributed, printed, republished, modified, including removal of signature, logo or copyright device, be used for commercial purposes or financial gain without the prior written permission from the owner, Patrick Olave.

This copyright is non-transferable, and will not be re-assigned even in such case where the rights to use any Materials on this Website have been purchased, unless specifically agreed with the owner, Patrick Olave.

The airline companies and manufacturing companies depicted in the artworks, illustrations and images of prints presented on this Website have not provided any such endorsements for these.

If you’d like to use any of the Materials or Content on this Website, please contact the owner, Patrick Olave at patrick_olave@AVIAgrafix.com.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from AVIAgrafix.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at compliance@AVIAgrafix.com or by mail using the details provided below:

AVIAgrafix
Compliance Officer
P.O. Box 138
Georges Hall
NSW 2198 Australia

TERMS OF SERVICE

Terms and Conditions

1. Acceptance and Amendments

By accessing this Website you agree to be bound by these Terms of Use, that may be amended at any time at our sole discretion without any notice. Changes to our Terms will be effective immediately upon posting, and your continued use of this Website after any changes to terms will signify your agreement to be bound by them.

2. Service

We make every effort to ensure that information on this Website is free from error, its Content and services are provided in good faith on an "AS IS" basis, and to the best of our knowledge, the Content is correct. We do not accept any responsibility for any errors, omissions or outdated information contained in this Website.

3. Registration Obligations

Registration may be required with this Website in order to access some parts of this Website, which in such case, you agree to provide truthful information when requested. If and when you register with this Website, you must keep your registration details confidential. You are responsible for any access to this Website using your registration details, even if another person uses your registration details to access this Website. You must immediately notify us of any unauthorised use of your registration and access.

4. Privacy Policy

Any personal and commercial information, which is information that personally identifies an individual collected by this Website is subject to the terms of our Privacy Policy.

5. Your Conduct

You understand that you may encounter Content on this Website which you may find offensive or objectionable. We assume no responsibility for any errors, omissions or Content that is posted or appears on this Website.

You agree not to use this Website to:

* provide in any manner any Content or perform any conduct that may be unlawful, harmful, threatening, abusive, menacing, harassing, tortious, defamatory, vulgar, pornographic, illegal, stalking, libelous, obscene, offensive, objectionable, invasive of another’s privacy or publicity rights, hateful, racially, ethnically, designed to or does interfere or interrupt this Website or any service provided, infected with a virus or other destructive or deleterious programming routine;

* intentionally or unintentionally violate any applicable local, state, national, or international laws, rules, regulations, decrees, acts, orders, directives, legislation, bills, or statutes, or any such action that may give rise to our civil or criminal liability;

* provide or otherwise make available any Content that infringes, violates, or misappropriates any patent, trademark, trade secret, copyright, or other intellectual property or proprietary right or any moral right of any party.

* harm minors in any way, including, but not limited to, providing, or otherwise making available Content that violates child pornography laws, child sexual exploitation laws, or laws prohibiting the depiction of minors engaged in sexual conduct;

* impersonate any person or entity, or misrepresent your association with any person or entity;

* forge, manipulate identifiers or otherwise seek to disguise or misrepresent the origin of any Content provided by you;

* collect or harvest any information about other users from this Website;

* infringe on a third party’s rights, or are contrary to any relevant standard or codes;

* use this Website and any Content in any commercial manner or in any manner that would involve spam, junk mail, chain letters, pyramid schemes, or any other form of unauthorised advertising without this Website owner’s written consent.

6. Intellectual Property

All Materials, Content and functionality on this Website, including design, artworks, illustrations, text, images, graphics, logos, icons, sound recordings, video recordings, the selection and arrangement thereof, are protected by copyright, trademark and intellectual property laws, and belong exclusively to Patrick Olave, unless they are logos and trademarks depicting third party subjects in our artwork, in which case they are property of their respective owners. These intellectual property rights are protected by Australian and international laws.

All trademarks are the property of their respective owners and may be registered in certain parts of the world.

7. Indemnification

You agree to indemnify us, our affiliates and related parties from any claim or demand, including reasonable legal fees, that may be filed by a third party, which arise out of or relate to your use or misuse of this Website or service, any information that you provide to us via this Website, any damage that you may cause to this Website or any breach of these Terms of Use. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trademark infringement and breaches of the Australian Consumer Law, and international consumer laws.

8. Disclaimer of Warranties

You understand and agree that your use of this Website, its services and Content provided is at your own risk. It is provided to you "AS IS", and we expressly disclaim all warranties of any kind, implied or express, including but not limited to, the warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty, implied or express, that this Website and service, including electronic transmissions, receipt authorisation, lodgements or other dealings whatsoever with electronic documents or mail or any other data, or the use of automatic language translation service and currency exchange service in connection to this Website, will be accurate, error-free, reliable, of any quality, uninterrupted, secure, virus-free, timely, that the Content is safe for download. You understand and agree that we do not provide any professional advice and the use of such information is at your own risk and without our liability.

9. Limitation of Liability

In no event will we be liable for any direct, indirect, special, incidental, exemplary or consequential damages, or any other damages of any kind, including but not limited to loss of profit, donations, loss of data, whether in an action in contract, or otherwise, arising out of, or any way connected, by displaying our Website, or from the Content contained, or the inability to use our service, or by the use of our service, services, reviews or commentary. We do not accept any responsibility for any loss arising out of your use of or reliance on information contained on, or accessed through this Website. We reserve the right to amend, modify, suspend or discontinue this Website, including temporary or permanent removal of any posted information by you.

10. Reservation of Rights

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in respect to this Website, its Content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. By making services available to you, the site editor is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this Website or provided services without the site editor's prior written consent.

11. Copyright Infringement

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, please contact us immediately.

12. Governing Law

This Website’s Terms are governed by the law in force in the State of New South Wales, Australia.

13. Miscellaneous Information

(i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and applicable;

(ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that party’s right and that right will remain in full force and effect;

(iii) You agree that any claim or cause in respect of this Website or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation;

(iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

14. Consent

By accessing this Website, you acknowledge acceptance of the terms and disclaimer set out above. If you do not agree to any of these terms, you must leave this Website now.

Last updated: 21 January 2023

Terms

Privacy